Shipping policy

Order Processing

All orders placed on our store are carefully prepared and processed once production is complete.

Ours MATTR Cardholder is currently available as part of our first production run (pre-order). Orders are processed in the order they are received.

Pre-Orders & Production Timeline

Items marked as Pre-Order are not yet in stock.

  • Pre-order items ship within 2–3 weeks from the date of purchase

  • This timeframe allows for final production, quality checks, and packaging

  • If there are any unexpected delays, we will notify you via email immediately

Shipping Times

Once your order has shipped:

  • Standard shipping typically takes 5–10 business days, depending on your location

  • Shipping times may vary due to customs, carrier delays, or local postal services

Please note that shipping timeframes are estimates, not guarantees.

Shipping Confirmation & Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–48 hours to appear after dispatch.

Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before payment is completed.

Any applicable duties or taxes are the responsibility of the customer.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Packages marked as delivered by the carrier but not received

If you notice an error in your address, contact us immediately.

Questions & Support

If you have any questions about your order or shipping status, please contact us at:

contact(at)mattrdeskware(dot)com

We’re always happy to help.

Important Notes

  • We do not ship on weekends or public holidays

  • Shipping timelines may be extended during peak periods

By placing an order on our site, you acknowledge and agree to this Shipping Policy.